We offer a range of payment agreements for delivery of our services, which we group into the following categories:
- 12-month fixed term agreement for services delivered across the 12 months with fees for the entire term split into monthly payments;
- 24-month fixed term agreement for services delivered across the 24 months with fees for the entire term split into monthly payments;
- Agreed individual or periodic services (for example, one-off consultancy services charged at an hourly rate or ongoing IT support) with fees payable either up-front or upon invoice for work completed; or
- Individually agreed suite of services with an alternative timeframe and payment arrangement as agreed with you (for example a marketing campaign combined with other services).
Generally, if we manage your domain registration and/or hosting, we allow monthly payments or a combination of upfront and monthly payments. If we do not manage your hosting or domain, then we usually require either a 50% deposit plus instalments or full upfront payment.
Please refer to the proposal for the type of services we have agreed to provide you, such as if we are managing your domain or hosting, when the fees are payable, the term you are committing to, and the services we are providing.